FAQ'S

HOW OFTEN DO YOU SHIP ORDERS?

All orders will be shipped on Tuesdays and Fridays, excluding official holidays. There will be some cut-off times in summer (10 days in July, 10 days in august) and between Christmas & Newyear. Ask for updates by mail: hi@act-store.be

TO WHICH COUNTRIES DO YOU SHIP?

At the moment, we only ship to Belgium.

WHAT ABOUT THE DELIVERY COSTS?

Orders above 75€: free shipping

Orders under 75€: 3,5€

LEAD TIME DELIVERIES

Sent parcels currently take up to 2 business days after shipment.

(worst case 8 business days)

CAN I FOLLOW MY ORDER?

Is there a track & trace platform?

Bpost will send you an e-mail, so you can follow your parcel.

WHAT’S THE RETURN & REFUND POLICY?

You have the right to exchange or return your order within 14 calendar days. Just send us an email and tell us you want to exchange or return. The product must be in good condition. The risks and shipping costs for returning are for the buyer. Only in case of dammage or wrong items causes by us, we will pay the return shipping cost. As soon as we’ve received your package in good condition, we take care of the refund. Send us an email with photos of the damage within 2 days of receipt. You’ll receive a compensation (product cost without shipping) or a new product. It’s also possible to return your order physically in Antwerp. Send us an email at hi@act-store.be when you want to come by and we’ll let you know when it suits best.

WHICH ADDRESS SHALL I USE IN CASE OF RETURNS?

ACT. Not just a brand.
@The &Company
Keizershoevestraat 1
2610 Antwerp, Belgium

WHAT’S THE DIFFERENCE BETWEEN A BASIC T-SHIRT & A T- SHIRT WITH A VALUE?

SIZE

The basic ones (excellent black & desert) fits normal and straight while the Act.values (bold/ consistent/together) have a more relaxed fit.

QUALITY
The basics are a bit thicker than the values range. Both top-quality. Both sustainable. Both vegan.

HOW CAN I CONTACT ACT.

By mail: hi@act-store.be
By visit on appointment in Antwerp, Keizershoevestraat 1. (hi@act-store.be)

You can expect our unique hoodies at the end of June.  We include the best-selling designs of each pre-sale in the permanent collection.